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“Wisdom” of frontline staff to transform services

The opinions and ideas of NHS frontline staff will be used to develop and transform London’s healthcare services in a crowdsourcing project.

The project will use crowdsourcing to allow staff to give their views and thoughts, via a social-media style website, on how services could become more integrated, patient-centred and efficient.

NHS England chief nurse for London, Caroline Alexander, believes the project could generate a “positive transformation” in health and social care, through the “collective wisdom” of staff.

She said: “I passionately believe in unlocking the expertise and creativity held within our workforce. So throughout July 2014 I am asking nurses, physiotherapists, occupational therapists and all frontline and support colleagues across health and social community services in London to join me in a ground-breaking project.”

The project website will order the importance of ideas according to the votes of contributors, with a ‘thumbs-up’ or ‘thumbs-down’ determining how high the suggestion ranks.

The proposals generated will used to inspire commissioners and healthcare providers in London to look at ways of improving services.

Clever Together, who specialise in innovation through empowerment of staff are leading the project, with nurses, physiotherapists, occupational therapists and other support staff all encouraged to participate.

The company’s founder, Dr. Peter Thomond said: “We’re really excited to be working with so many organisations across London on this ground-breaking project, which values the voice of those that deliver services in the community.

“By allowing everyone to present their ideas anonymously, our crowdsourcing model means that all staff, rather than just senior managers and commissioners, will be able to help shape future improvement for services users across the capital.”

An event organised by NHS England bringing together staff will encourage involvement with the project, which will be officially launched online.

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